Ticket capture
Log requests from every channel in one queue.
Support · Dubai & UAE
A help desk your agents can learn in minutes
Capture, route and resolve support tickets in one tool that fits your workflow — easy to customize and quick to roll out to your agents.
Overview
Support, organized
TimeChart's ticketing system is built to match your organization's operational needs and is simple to roll out and train agents on. Tickets are logged, assigned and tracked to resolution so nothing slips.
Prompt, well-tracked service is what keeps customers coming back — the help desk gives your team the structure to deliver it consistently.
Features
Everything a support team needs
From first ticket to resolution, kept simple.
Smart routing
Assign tickets to the right agent automatically.
SLA tracking
Keep response and resolution times on target.
Reports
See volumes, resolution times and agent performance.
Quick rollout
Customize and deploy without a long project.
Resolution workflow
Move tickets through clear, trackable stages.
Why TimeChart
Simple to customize, fast to adopt
Configure the desk around how your team already works, then get agents productive on day one.
- Fits your process
Customize statuses, categories and routing to your operation.
- Nothing dropped
Assignments and reminders keep every ticket moving.
- Clear visibility
Managers see the whole queue and team workload at a glance.
LIVE QUEUE
Support at a glance
Open tickets34
Due today9
Avg. resolution4h 12m
CSAT96%
AI-enabled · New
AI clears the repetitive tickets
The AI-enabled help desk triages, drafts and summarizes, so agents skip the busywork and focus on the tickets that need a human.
Auto-routing & triage
AI classifies and assigns tickets instantly.
Suggested replies
AI drafts responses agents can send in a click.
Thread summaries
AI summarizes long tickets and their resolutions.
FAQ
Help desk — answered
Is the ticketing tool hard to set up?
No. It is designed to be customized to your operational needs and rolled out quickly, with minimal training for agents.
Can we route tickets automatically?
Yes. Tickets can be assigned to the right agent or team based on your rules.
Can we track response times?
Yes. The system tracks response and resolution times so you can hold to your service targets.
Does it report on agent performance?
Yes. You get reports on ticket volumes, resolution times and team performance.
Stand up a help desk your customers will feel
We’ll configure ticketing to your workflow and get your agents running fast.